Providing timely responses to guest inquiries is key to delivering a seamless guest experience. While WelcomeScreen AI Messaging automatically handles common questions, some requests such as late check-out, special accommodations, or property-specific inquiries still
require a host's attention.
By connecting WhatsApp with WelcomeScreen AI Messaging, you'll receive instant notifications whenever AI detects a guest message that needs manual follow-up. This helps you stay informed and respond quickly without constantly monitoring the WelcomeScreen portal.
Setting up WhatsApp notifications only takes a few minutes and ensures you're immediately alerted whenever guest intervention is required.
Log in to your WelcomeScreen Portal and navigate to the AI Messaging section.
Open the Settings tab and scroll to the Get Notifications On section. Under WhatsApp, click Connect to begin the integration.
After clicking Connect, a verification window will appear where you'll need to enter your name, phone number, and select your country. Once you've completed the details, click Send OTP. A one-time verification code will be sent to your phone via SMS. Enter the OTP in the verification field and click Verify OTP to securely connect your WhatsApp account.
If you need to change the WhatsApp number receiving notifications, you can easily disconnect the current integration and reconnect another workspace.
Navigate back to AI Messaging → Settings, locate your connected WhatsApp integration, and click the Disconnect (X) icon.
A confirmation window will appear asking whether you want to disconnect the integration. Select Disconnect to remove the existing connection. Notifications will stop being delivered through the current WhatsApp number until a new connection is established.
You can reconnect at any time by following the same authorization process and selecting your preferred WhatsApp number
Connecting WhatsApp with WelcomeScreen AI Messaging helps property managers stay informed wherever they are. With real-time WhatsApp notifications delivered directly to your phone, you can respond faster to important guest requests, improve guest satisfaction, and streamline communication across all your properties.
Receive guest follow-up alerts directly within your Slack workspace, helping your team stay informed and collaborate on guest communication.
Click here: Slack Notification Setup Guide
For assistance, contact support@welcomescreen.com
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