Frequently asked questions

Does WelcomeScreen work with Roku guest mode?
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No we do not directly integrate with guest mode but there is a workaround detailed in this video: https://youtu.be/Rn941kFEMiw

How do I get Welcomescreen turn on every time my TV turns on?
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Instant turn on is only available on google streaming/tv devices. Google streaming device examples: Onn 4K, Onn 4K Plus, Onn 4K Pro, Google 4K StreamerTV Examples: TCL Google TV.

What streaming devices does WelcomeScreen work on?
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WelcomeScreen is available on Onn 4K, Onn 4K Plus, Onn 4K Pro, Google 4K Streamer, TCL Google TV, Roku streaming stick, Roku streaming stick plus, Roku Streaming Stick 4K, Roku Ultra, Roku Streambar SE, and all Roku TV devices, Amazon Fire TV Stick 4K, and all Amazon smart TVs.

How does WelcomeScreen work?
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WelcomeScreen runs through a TV or streaming app that’s compatible with your device. Once downloaded, simply connect the TV to your WelcomeScreen web portal using a one time passcode. From there, you can customize the screen remotely with guest info, property details, and more.

Does someone need to be present at the property during setup?
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Someone will need to be present at the property during the set up process. However this process is as simple as clicking numbers and often times can be done through your cleaners if you are operating your property remotely.

Is it compatible with my PMS?
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WelcomeScreen is compatible with most major PMS integrations and we are consistently working to add more. Please check the main home page or blogs to see if your PMS is able integrate.

Can I manage multiple properties?
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WelcomeScreen dashboard was designed for all levels of property management regardless if you have 1 property or 500+.

Can I try before paying?
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 WelcomeScreen has a free trial available to try out the portal and get a feel for the software. 

Do I need to install anything?
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WelcomeScreen is an application that can be downloaded by your streaming provider.

Are there bulk discounts?
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Yes, if you manage more than 3 properties please contact our sales team.

If I use Roku or Amazon, what is the best way to have my screen set up?
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We recommend having your property inspector or cleaner leave it on before they leave. It only takes a few seconds to turn on.

Can I change what my screen looks like remotely?
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Yes you can.

Is there a limit on screens I can put this on?
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As of right now you can put it on as many TVs as you want in the same property without paying extra.

How do I get Welcomescreen turn on every time my TV turns on?
Arrow

Instant turn on is only available on google streaming/tv devices. Google streaming device examples: Onn 4K, Onn 4K Plus, Onn 4K Pro, Google 4K StreamerTV Examples: TCL Google TV.

What streaming devices does WelcomeScreen work on?
Arrow

WelcomeScreen is available on Onn 4K, Onn 4K Plus, Onn 4K Pro, Google 4K Streamer, TCL Google TV, Roku streaming stick, Roku streaming stick plus, Roku Streaming Stick 4K, Roku Ultra, Roku Streambar SE, and all Roku TV devices, Amazon Fire TV Stick 4K, and all Amazon smart TVs.

Do I need to install anything?
Arrow

WelcomeScreen is an application that can be downloaded by your streaming provider.

If I use Roku or Amazon, what is the best way to have my screen set up?
Arrow

We recommend having your property inspector or cleaner leave it on before they leave. It only takes a few seconds to turn on.

Can I change what my screen looks like remotely?
Arrow

Yes you can.

Is there a limit on screens I can put this on?
Arrow

As of right now you can put it on as many TVs as you want in the same property without paying extra.

How does WelcomeScreen work?
Arrow

WelcomeScreen runs through a TV or streaming app that’s compatible with your device. Once downloaded, simply connect the TV to your WelcomeScreen web portal using a one time passcode. From there, you can customize the screen remotely with guest info, property details, and more.

Does someone need to be present at the property during setup?
Arrow

Someone will need to be present at the property during the set up process. However this process is as simple as clicking numbers and often times can be done through your cleaners if you are operating your property remotely.

Is it compatible with my PMS?
Arrow

WelcomeScreen is compatible with most major PMS integrations and we are consistently working to add more. Please check the main home page or blogs to see if your PMS is able integrate.

Can I manage multiple properties?
Arrow

WelcomeScreen dashboard was designed for all levels of property management regardless if you have 1 property or 500+.

Do I need to install anything?
Arrow

WelcomeScreen is an application that can be downloaded by your streaming provider.

If I use Roku or Amazon, what is the best way to have my screen set up?
Arrow

We recommend having your property inspector or cleaner leave it on before they leave. It only takes a few seconds to turn on.

Can I manage multiple properties?
Arrow

WelcomeScreen dashboard was designed for all levels of property management regardless if you have 1 property or 500+.

Can I try before paying?
Arrow

 WelcomeScreen has a free trial available to try out the portal and get a feel for the software. 

Are there bulk discounts?
Arrow

Yes, if you manage more than 3 properties please contact our sales team.

Does WelcomeScreen work with Roku guest mode?
Arrow

No we do not directly integrate with guest mode but there is a workaround detailed in this video: https://youtu.be/Rn941kFEMiw

How do I get Welcomescreen turn on every time my TV turns on?
Arrow

Instant turn on is only available on google streaming/tv devices. Google streaming device examples: Onn 4K, Onn 4K Plus, Onn 4K Pro, Google 4K StreamerTV Examples: TCL Google TV.

What streaming devices does WelcomeScreen work on?
Arrow

WelcomeScreen is available on Onn 4K, Onn 4K Plus, Onn 4K Pro, Google 4K Streamer, TCL Google TV, Roku streaming stick, Roku streaming stick plus, Roku Streaming Stick 4K, Roku Ultra, Roku Streambar SE, and all Roku TV devices, Amazon Fire TV Stick 4K, and all Amazon smart TVs.

How does WelcomeScreen work?
Arrow

WelcomeScreen runs through a TV or streaming app that’s compatible with your device. Once downloaded, simply connect the TV to your WelcomeScreen web portal using a one time passcode. From there, you can customize the screen remotely with guest info, property details, and more.

Does someone need to be present at the property during setup?
Arrow

Someone will need to be present at the property during the set up process. However this process is as simple as clicking numbers and often times can be done through your cleaners if you are operating your property remotely.

Is it compatible with my PMS?
Arrow

WelcomeScreen is compatible with most major PMS integrations and we are consistently working to add more. Please check the main home page or blogs to see if your PMS is able integrate.

Can I manage multiple properties?
Arrow

WelcomeScreen dashboard was designed for all levels of property management regardless if you have 1 property or 500+.

Can I try before paying?
Arrow

 WelcomeScreen has a free trial available to try out the portal and get a feel for the software. 

Do I need to install anything?
Arrow

WelcomeScreen is an application that can be downloaded by your streaming provider.

Are there bulk discounts?
Arrow

Yes, if you manage more than 3 properties please contact our sales team.

If I use Roku or Amazon, what is the best way to have my screen set up?
Arrow

We recommend having your property inspector or cleaner leave it on before they leave. It only takes a few seconds to turn on.

Can I change what my screen looks like remotely?
Arrow

Yes you can.

Is there a limit on screens I can put this on?
Arrow

As of right now you can put it on as many TVs as you want in the same property without paying extra.