How To Put A Welcome Message On Your TV For Airbnb Guests

Want to make your Airbnb guests feel instantly at home? A personalized welcome message on the TV is a small touch that leaves a big impression. With WelcomeScreen, you can greet every guest by name, display essential stay information, and elevate their entire experience all in just a few clicks.

In this guide, we will walk you through how to add or edit a welcome message for your guests using WelcomeScreen. It’s simple, quick, and makes a real difference in guest satisfaction.

Why Add a Personalized Welcome Message?

Before we dive into the steps, let’s quickly understand why this feature matters:

• Guests feel valued — Seeing their name on the TV creates a warm, personal connection.
  
• Fewer questions for you — Display Wi-Fi passwords, house rules, and local tips upfront.
  
• Professional touch — Enhances your property’s appeal with minimal effort.
  
• Boosts 5-star reviews — Small details like these often get mentioned in guest feedback.
  

Step-by-Step Guide: How to Add or Edit a Welcome Message in WelcomeScreen

Step 1: Access Your Property List in WelcomeScreen

To begin, you’ll need a WelcomeScreen account. If you don’t have one yet, you can sign up here.

Once you’ve signed up (or logged in if you already have an account), the first step is to add your properties to your WelcomeScreen dashboard. After adding your properties, follow these steps to customize the welcome message displayed on your guest’s TV screen:

Log in to your account and navigate to the “Properties” section.

• Go to Dashboard → Properties → Edit
  
• Select the specific property where you want to add or customize the welcome message.
  

This will take you to the configuration page where you control the content displayed on that property’s TV screen.

Step 2: Update Guest Name Using Placeholders or Guest List

On the content editor screen, you’ll see placeholders like:

There are two ways to personalize this:

1. Manual Editing: Replace {{first-name}} {{last-name}} with the actual guest name.
   Example:
   Welcome, Naomi Albert!
   

2. Guest List Auto-fill (Recommended for Multiple Bookings):
   You can upload a guest list or integrate with your PMS (Property Management System). This allows WelcomeScreen to automatically populate guest names for each booking, saving you time and reducing manual work.

Choose the method that fits your workflow best.

Step 3: Edit the Welcome Message Content

Now, you can customize the actual welcome message to match your property’s vibe and style. Here are a few things you can add:

• Wi-Fi network and password.
  
• Check-in and check-out timings.
  
• House rules or quick tips.
  
• Local recommendations or QR codes for digital guidebooks.
  
• A personal note from you as the host.
  
  

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📝 Note: Changes are saved automatically as you type, so no need to worry about hitting a “Save” button.

Step 4: Preview the Display on TV

Once you’ve edited the message, it’s time to see how it will appear on the actual TV screen.

• Click on “Preview Display”.
  
• This will show you a live simulation of how your welcome message will look on the guest’s TV when they check-in.
  
  

Make sure:

• The guest names are correctly displayed.
  
• The layout looks clean (especially on smaller screen sizes).
  
• All important info (Wi-Fi, tips, etc.) is visible and easy to read.
  

If something doesn’t look right, simply go back to the editor, adjust the text or images, and preview again.

Step 5: That’s It — You’re All Set! 🎉

Once you’re satisfied with how everything looks, you’re done!

Now when your guests turn on the TV, they’ll be greeted with a warm, personalized message—making them feel instantly welcome and informed without you having to send a message manually.

Why Hosts Love Using WelcomeScreen for Guest Messages

• Quick Edits, Instant Updates — You can change guest names and messages in seconds.
  
• Automated Workflow — When integrated with a PMS, everything runs on autopilot.
  
• Upscale Guest Experience — Guests love the personal touch of seeing their name on screen.
  
• Reduces Repetitive Communication — No more last-minute Wi-Fi password requests or calls asking for instructions.
  
  

This is one of the simplest ways to level up your hosting game and ensure happy guests with minimal effort.

Still confused on how to use it? Check out this youtube video for easier understanding - How To Put A Welcome Message On Your TV For Airbnb Guests . In this video, we’re not just showing you how to add a personalized welcome message for your guests. You’ll also learn how to upload a guest list, update essential details like Wi-Fi network names and passwords, and make other important content changes. It’s a complete walkthrough on customizing the entire guest experience using WelcomeScreen.

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