Manage Orders and Notifications helps you stay on top of all guest purchases made through your store. From the WelcomeScreen portal, you can easily track incoming orders, review order details, update order status, and receive notifications so you never miss a new request or update.

Before you begin managing orders and notifications, make sure your store is fully set up:

• Create your store – Follow the Store Creation Guide to set up your store in the WelcomeScreen portal.
  
  
• Configure your store settings – Use the Store Setup Guide to prepare your store and complete the necessary setup.
  
  
• Add vendors – Refer to the Store Vendor Guide to add suppliers and link them to your products.
  
  

Once these steps are completed, you can start managing orders and enabling notifications for your store.

Step 1:  Guests Place Orders Through the Store

Placing an Order:

Once the store setup is complete, you can share the guidebook link with guests before their check-in date.

Guests can browse available products and place orders based on product availability and delivery timing.

This allows you to offer additional services during the guest’s stay while improving the overall guest experience.

Step 2: Managing Guest Order Payments

When a guest places an order through the WelcomeScreen Store, the order and payment details are automatically recorded in the Payments tab.

Here, you can view the products purchased, order date, total amount paid, and payment status, making it easy to track guest purchases and monitor transactions in one place.

Step 3: Managing Order Notifications with the Notification Tab

The Notification tab allows you to automate communication related to guest orders.

You can configure notifications so that vendors, guests, or yourself receive updates when an order is placed or when a service is approaching.

A) Instant Notifications Right After Purchase

When a guest places an order, the Right After Purchase notification instantly sends an email with order details such as the product purchased, delivery instructions, and booking information.

You can choose who receives the notification:

• Send to Vendor – Alerts the vendor about the new order
• Send to Guest – Sends an order confirmation to the guest
• Send to Me – Keeps you updated on store activity

By default, notifications are enabled for the Me and guest, and you can also enable vendor notifications.

This ensures everyone involved in fulfilling the order receives the necessary information immediately.

B) Reminder Notifications Before the Service Time

The Notification tab also allows you to schedule reminders before the service is delivered. For example, you can configure the system to send an email 2 days before the scheduled service time.

These reminders help ensure that:

• Vendors are prepared to deliver the service on time
• Guests remember their upcoming service or booking
• You stay updated on upcoming orders

Notification recipients can be customized based on Your(Host) preference.

For additional assistance or questions, contact the WelcomeScreen support team at: support@welcomscreen.com

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