Both give your guests a digital guidebook with an AI chatbot. Only WelcomeScreen also greets them by name on the TV and answers your Airbnb messages for you.
Choose WelcomeScreen if you want a digital guidebook, a personalized TV welcome screen and AI guest messaging in one place, starting at $5.99/month per listing.
Choose TouchStay if you only need a phone-based guidebook and rely on an integration from its larger PMS library.
| Feature | WelcomeScreen | TouchStay |
|---|---|---|
| Digital guidebook | ✓ | ✓ |
| Personalized TV welcome screen with guest name | ✓ | ✗ |
| TV auto turn-on (Google TV) | ✓ | ✗ |
| Wi-Fi QR code on the TV | ✓ | ✗ (guidebook only) |
| AI concierge for guests | ✓ | ✓ (Growth plan) |
| AI guest messaging (incl. WhatsApp and Slack) | ✓ | Scheduled email and SMS |
| Upsell store for add-ons | ✓ | ✓ |
| Direct Airbnb connection | ✓ | ✓ |
| PMS integrations | 15+ incl. Hostaway, Guesty, Hospitable, OwnerRez, Lodgify | 40+ |
| Free trial | 7 days, extend if needed | 14 days |
| Guidebook-only price | $5.99/month per listing | From $8.25/month per property, billed yearly |
| Guidebook + TV + AI bundle | From $15.99/month (billed yearly) | Not available |
It greets them by name, shows Wi-Fi as a QR code and points them straight to your guidebook.
WelcomeScreen AI answers guest questions in the guidebook and replies to Airbnb, VRBO and Booking.com messages for you, escalating urgent issues to WhatsApp or Slack.
Guidebook, TV welcome screen and AI messaging live in one dashboard with one bill. Plus a store that lets your screens earn.
Used on 4,500+ listings in 35+ countries, from single Airbnbs to hotels.
“The personalized welcome screen displayed on the TV greets my guests with their names, check-in/check-out dates, and helpful info, all in a visually stunning way.”
“The moment I saw Welcome Screen, I instantly recognized its value. It creates such a warm, inviting atmosphere.”
TouchStay focuses on a phone-based guidebook and does not offer a personalized TV welcome screen. WelcomeScreen includes both.
Yes. TouchStay offers an AI chatbot trained on your guidebook on its Growth plan. WelcomeScreen includes an AI concierge in the guidebook and AI messaging that replies to your Airbnb, VRBO and Booking.com inbox.
For a guidebook alone, WelcomeScreen starts at $5.99/month per listing. Our Pro plan adds the TV app for $14.99/month, or $12.50/month billed yearly.
Yes. The Guidebook plan works on its own, and you can add the TV app or AI Messaging any time.
Google TV, Roku, Amazon Fire TV, Chromecast and Samsung smart TVs. Some TVs, like TCL, need a streaming device for automatic turn-on.
Yes. WelcomeScreen connects directly to Airbnb and to 15+ property management systems, so guest names and dates update automatically.
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